Contact us

Contact us options

If you need help, you can call our support team using the numbers below, or by completing our online form.

When submitting a query through the form, please include your contact information, account details, and a clear description of your request or query.

Our support lines are open Monday to Friday, from 9:00 AM to 5:00 PM (excluding bank holidays). We aim to respond to all queries as promptly as possible.

Choose what your query relates to from the options below.

Call us on 0818 210 260 ( from abroad call +353 1 709 20 42) or complete our online form.

Call us on 0818 210 260 (from abroad call: +353 1 709 20 42 ) or complete our online form.

Call us on 0818 210 275 (from abroad call: +353 818 210 275) or complete our online form.

Personal Loans with Pepper Finance Corporation (Ireland) DAC

Call 0818 882 241 (From abroad call: +353 61 236908).

Call us on 0818 210 261 (from abroad call: +44 1702 275524) or complete our online form.

Call us on 0818 210 275 (from abroad call +353 0818 210 275 ).

For help with the following options, please visit our dedicated pages below:

Complaints

Subject Access Requests

Safekeeping

Frequently Asked Questions

What type of requests and queries can I submit via the online form?

The online form manages requests or queries relating to Current and Savings Accounts, Business Accounts, Personal Loans, Credit Cards and Mortgages. If your query is about Complaints, Subject Access Requests or Safekeeping please refer to the contact methods in the section above.

I cannot see the drop down lists when using the form on my Android device. What browser should I use to access the form?

For the best experience and to ensure all fields display correctly, we recommend you use Google Chrome or Microsoft Edge when completing the online form on an Android device.

I have a query about a transaction on a closed account, who can I speak to?

A business may trade under a different business name.

If you are still not sure, submit your query through our online form. You will receive confirmation with a reference number, and a member of the team will investigate and respond accordingly.

What is the difference between a fraud and a scam?

Fraud is suspicious activity on your account that you didn't know about and didn't authorise.

Examples include:

unauthorised use of your credit or debit card.
someone accesses your account without you knowing (bank account takeover).
identity theft - a fraudster uses your details to open accounts in your name.

A scam involves you making or authorising the payment yourself (commonly known as push-payment fraud). You're persuaded to buy a fake item, hand over your security code, or transfer a sum of money, not realising you're being conned by a criminal.

Examples include:

instructions to transfer money to another account (e.g. a 'safe account').
fake investment opportunities.
requests for money from a scammer who has befriended you or struck up a romance online.
'too good to be true' deals that must be paid for by bank transfer.

How long do I have to report a fraud/scam or dispute on my closed account

It is important to note the following from our Terms and Conditions:

On becoming aware of non-executed or incorrectly executed transactions you must provide details of your claim no later than 13 months after the debit date. If we do not receive details of your claim within this time period, we are not obliged to consider your claim.