Mortgages 

Ulydien will make a payment to ensure no customer or former customer is out of pocket as a result of this issue. Customers will receive a letter explaining how their mortgage has been impacted and detailing the payment that will be made to them. 

We want to ensure that we do the right thing for our customers, so we are carrying out a comprehensive review of mortgages that may be impacted. This is being done on a phased basis and any impacted customers will receive a letter over the next several months explaining how mortgage accounts have been affected and detailing the payments to be made. There is no further action for you to take at this time.

Ulydien is correcting this issue for current and former customers. Your letter will outline the issue and detail of the payment that will be made. If you have any further queries on this error, you can contact us by:

• Calling us on 0818 210 260 (or +353 1 709 2042 if calling from abroad). Calls are free of charge from anywhere in the Republic of Ireland (including mobiles). Lines are open from 9.00 a.m. – 5.00 p.m. Monday to Friday, excluding Bank Holidays. Calls are recorded for training and monitoring purposes; or

• Writing to us at Ulydien DAC, Freepost, PO Box 5168, Ballyogan, Dublin 18.

If your mortgage has transferred to another financial institution you should still contact us if you have any further queries. You can contact us by:

• Calling 0818 210 260 (or+ 353 1 709 2042 if calling from abroad). Calls are free of charge from anywhere in the Republic of Ireland (including mobiles). Lines are open from 9.00 a.m. – 5.00 p.m. Monday to Friday, excluding Bank Holidays. Calls are recorded for training and monitoring purposes; or

• Writing to us at Ulydien DAC, Freepost, PO Box 5168, Ballyogan, Dublin 18.

There are two main ways to make an overpayment into your mortgage:

• Making a lump sum payment or 
• Making regular extra monthly overpayments

Please note that making an overpayment will not reduce your contractual mortgage term. If you would like to do this please call us on 0818 210 27 ( or +353 1 7092500 if calling from abroad).

Fixed rate mortgages

An early redemption charge is due if you repay all or part of your fixed rate mortgage before the end of the set fixed period. However, in addition to your scheduled repayments, you can make an overpayment of up to 10% of your balance in each calendar year without any penalty.

There are no early redemption charges if you are on a tracker rate or a flexible variable rate mortgage.

To make an overpayment  call us on 0818 210 27 ( or +353 1 7092500 if calling from abroad). Lines are open Monday-Friday from 9am to 5pm. Excluding public holidays. Calls may be recorded.

To request a change to your mortgage repayment date, call us on  0818 210 27 ( or +353 1 7092500 if calling from abroad). Lines are open Monday-Friday  from 9am-5pm, excluding public holidays. Calls may be recorded

A change to your repayment date can take up to 5 working days.

To change the account your mortgage repayment is taken from please call us on  0818 210 27 ( or +353 1 7092500 if calling from abroad).  Lines are open Monday-Friday 9am-5pm excluding public holidays. Calls may be recorded

It can take up to 5 working days for the account details to be updated.

Please call our team to arrange repayment of your mortgage in full on 0818 210 27 ( or +353 1 7092500 if calling from abroad). Lines are open Monday - Friday from 9am to 5pm, excluding public holidays. Calls may be recorded.

If your current deal is coming to an end, we will write to remind you 60 days in advance to let you know you will be moving to the follow on variable rate as per your Terms & Conditions.

As Standard Variable Rate and Managed Variable Rates are not linked to the European Central Bank (ECB) base rate, the rate can increase or decrease at any time even if there is no change in the ECB base rate.

You should always keep your mortgage arrangements under review as there may be other options that could provide savings for you.  This will depend on specific factors such as:

Your Loan to Value (which is how much you owe on your mortgage in relation to how much your house is worth the value of your home and outstanding balance on your mortgage.) 

The amount of your borrowing

Whether you choose a fixed or variable rate (Ulydien DAC does not offer alternative rates.)

You might be able to avail of lower interest rate from another lender based on an up-to-date valuation of your property.

You can visit the Competition and Consumer Protection Commission's website for more information on switching lenders and changing mortgage type here.