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Ulydien
Customer Service Support Centre
How To Make A Complaint
Complaint Form | Ulydien

Complaints Form:

Apologies this form is currently unavailable due to essential maintenance, it will be available again on 06/07/25.

Alternative ways to contact us:

By telephone – Freephone 1800 200 162 or if calling from abroad: 00353 1 709 2042 (lines open Monday to Friday, 9.00am to 5.00pm, excluding bank holidays)

In writing (Freepost) – Customer Care Team,

Ulydien DAC

Po Box 5168

Ballyogan,

Dublin 18

Account type Account type you are complaining about

Don’t worry if you’re unsure which option to choose – select the option you think is closest to your complaint and some further options will appear below.

What does your complaint relate to? Complaint Details

Existing Complaint Reference Number

None of the above apply

What is your complaint about?

Please describe your issue and provide us with information on when this happened and how you have been affected so that we can accurately understand your complaint and investigate how we can put things right for you.

When did it occur?

Tell us what has happened - please provide full details of your complaint

Have you complained about this issue before? *

Yes

No

Existing Complaint Reference Number

Tell us what your ideal outcome would be

Title

Please select title

First Name

Surname

Existing Complaint Reference Number

Branch sort code

(6 Digits eg. xxxxxx)

Your Details

Next we need some information to locate you on our system.

Are you an account holder

Yes

No

Is this in connection to a new Business Account?

Yes

No

Please provide Account Application Reference: (optional)

Business Name (optional)

Title

Please select title

First Name

Surname

Date of Birth

(DD/MM/YYYY)

First line of your address

I have an international address

Post code

Policy Number (optional)

Please provide your International Address (optional)

Please choose which details you would prefer to provide to help us capture and record your complaint:

Name, Sort Code & Account Number

Name & Valid Debit / Credit Card PAN (16 Digit) Number

Name & Mortgage Account details

Name, Address & Date of Birth

Title

Please select Title

First Name

Surname

Account Number

(8 Digits eg. xxxxxxxx)

Branch sort code

(6 Digits eg. xxxxxx)

Business Name

Title

Please select Title

First Name

Surname

Business Name

Card PAN Number

This is the long 16 Digit Number on the front of your Credit or Debit Card This must be a valid card (within Expiry date and not cancelled)

Please be assured this is a secure form and is Encrypted before being sent to our Complaints team for your security

Title

Please select Title

First Name

Surname

Mortgage Reference Number

Branch sort code

(6 Digits eg. xxxxxx)

Is the Account in Joint Names?

Yes

No

Please provide Second Customer name: (optional)

Title

Please select Title

First Name

Surname

Business Name

Date of Birth

(DD/MM/YYYY)

First line of your address

I have an international address

Post code

Please provide your International Address (optional)

Is this in connection to a new Mortgage Application?

Yes

No

Please provide Mortgage Application Reference: (optional)

Please provide some further information to help us locate your account:

Is this in connection to a new Business Account?

Yes

No

Please provide Account Application Reference: (optional)

Business Name (optional)

Title

Please select title

First Name

Surname

First line of your address

I have an international address

Post code

Please provide your International Address (optional)

Is this in connection to a new Mortgage Application?

Yes

No

Please provide Mortgage Application Reference: (optional)

Contact information

We'll need to contact you for further information so that we can resolve your complaint as quickly as possible. Please provide up to date contact information below.

Contact Telephone Number

Email Address

Tick to confirm you have provided your up to date contact information

Please Note: Our calls may appear as 'private', 'unknown' or 'withheld' on certain handsets. If you have provided a valid email address, please check your junk email folder as emails may fall into here instead of your inbox.

Thank you for taking the time to provide details of your Complaint.

We will be in contact with you within 10 working days of your complaint being registered with us.

What information do we need and why?

To help us investigate and resolve your complaint, please provide the following:

Your name, Date of Birth and address
Your account details and what it relates to
When your issue occurred
A description of your complaint
How you have been affected by this
A contact number and email address

Why we need this information:

This will help us to understand your issue and what has gone wrong, to make sure we can get your complaint to the right person to fully investigate and fix your issues, putting you back in the position you were in before the complaint

Your contact details will help us to get hold of you if we need to discuss your complaint or require further information

What Happens Next?

You will receive a response so you know we have received your complaint. This will contain your complaint reference number for your records and will help us find your information quickly should you need to contact us.

We may need to contact you to discuss your complaint and help resolve things quicker for you, to help us to do this please provide us with your up to date contact details including a phone number and email address. We will get in touch with our decision by phone, in writing, or by email.

Dependant on the type of complaint you've submitted, regulations allow us up to 40 working days to resolve customer complaints but we hope to do this much quicker and will keep you informed of our progress. If your complaint is a payment related complaint, regulations allow us up to 15 working days to resolve your complaint.

We aim to resolve your complaint straight away. If we're not able to resolve your complaint within 5 working days, we will write to you to tell you why we have not resolved your complaint, who is dealing with your complaint and when we will contact you again.

To find out more about our complaints procedure, you can download our complaints guide here.

Thank you for your email

Your complaint has been received

Your complaint has been recorded on our system and we aim to resolve it as quickly as possible.

This may involve calling you so its important to tell you that our calls may display as 'Unknown', 'Private' or 'Withheld' on certain handsets so we will send you a text where ever possible to let you know that we are trying to reach you.

We'll also try to reach you by email if you have provided us with accurate email address details. Please also check your junk email folder as emails may fall directly into here instead of your inbox.

Dependant on the type of complaint you've submitted, regulations allow us up to 40 working days to resolve customer complaints but we hope to do this much quicker and will keep you informed of our progress. If your complaint is a payment related complaint, regulations allow us up to 15 working days to resolve your complaint.

We aim to resolve your complaint straight away. If we're not able to resolve your complaint within 5 working days, we will write to you to tell you why we have not resolved your complaint, who is dealing with your complaint and when we will contact you again.

If you need to contact us in the meantime please email:

Customerrelations@ulsterbank.com

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Ulydien DAC, trading as Ulydien, is regulated by the Central Bank of Ireland. Ulydien DAC is a private company limited by shares. Registered in Republic of Ireland. Registered No 25766. Registered Office: First Floor, Riverside Two, 43-49 Sir John Rogerson’s Quay, Dublin 2, D02 KV60. Calls may be recorded.

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