Closing your account

Historic Ulster Bank Ireland DAC Credit Balance and Draft Reclaims

Balance Reclaims

If you had an account with Ulster Bank and we did not have your up-to-date contact details, we may have been unable to send you a cheque after your account was closed.

If you have not heard from us and your account has been closed, you can find out how to reclaim your balance in the FAQs below.

FAQs

I had funds in an Ulster Bank account that has been closed and I have not received the remaining balance. How do I get my money back?

Any credit balances previously held from your closed Ulster Bank account have now been successfully transferred to Ulydien Trust. You can get detailed instructions and next steps on how to reclaim your funds here.

How can I reclaim funds from a dormant account

You can find comprehensive information on Dormant Accounts including a claim form from page 8 of the BPFI Guide to Dormant Accounts.*

The Dormant Account Claim Form can be submitted by email to UlydienTrustCompany@Ulydien.com or by post to Dormant Reclaims, Ulydien DAC, 11-16 Donegall Square East, Belfast, BT1 5UB.

When submitting the claim form, you will be required to provide certified photographic identification and address verification. You may need to provide supporting documentation depending on your circumstances, which we will advise you of.

Please contact our Telephony team on 0818 210 260 – 9am to 5pm Monday – Friday, excluding Bank Holidays, who can send you this form by post or email.  Documents can be certified by the secure personalised link sent to your email address by our team.

*This link is included for guidance purposes. Ulydien DAC is not responsible for the content of third-party websites.

How can I reclaim funds for a draft?

If you are the holder of an uncashed Bank Draft issued by Ulster Bank Ireland DAC it can no longer be processed.  Any credit balances held from your uncashed domestic Bank Draft issued by Ulster Bank have now been successfully transferred to Ulydien Trust. You can get detailed instructions and next steps on how to reclaim your funds here.

Uncashed Ulster Bank Cheques

I have an uncashed cheque for the remaining balance of my closed Ulster Bank account. Is the cheque still valid?

If you are the holder of an uncashed cheque issued by Ulster Bank Ireland DAC it is now no longer valid. Uncashed cheque funds have now been successfully transferred to Ulydien Trust. You can get detailed instructions and next steps on how to reclaim your funds here.

Looking for a bank statement of a closed account?

You can order a copy statement or a transaction history list on your personal account by calling our Customer Support Team on 0818 210 260 (00353 1804 7475 if calling from abroad), lines are open Monday to Friday 9am – 5pm, excluding bank holidays or by submitting the Customer Request and Query Form, click here.

Please note the following:

The copy statement or transaction history list will be sent to the address we hold on record for you. If you need to check that we have the correct mailing address, please contact our Customer Support Team on 0818 210 260 (lines are open Monday to Friday, 9am – 5pm, excluding bank holidays) to discuss.
There is no fee to request a copy statement or transaction history list after you close an account
The maximum period you can order a copy statement or transaction history list is 7 years. If you require a copy statement you will need to have the following information to hand;

Account Number and Sort Code

Account type

Customer Name(s) on account

Statement Dates required

Recorded Address on Bank account

Open in new window